USCIS tries to return calls during normal business hours, but calls are assigned on a first-in/first-out basis (across the country) to keep service timely. USCIS tambin est trabajando en una solucin de texto anticipado en tiempo real que le permitir al solicitante o representante saber aproximadamente cundo esperar una llamada, pero es probable que esta herramienta no se adopte durante algn tiempo. Before you call the USCIS customer service number, its worthwhile to have a good understanding of how the USCIS Contact Center operates. Looking for U.S. government information and services? Press # hear about the recent immigration announcement, Press 2 listen to the latest information about an application or petition already submitted to USCIS, Press 3 notify USCIS about changing your address, Press 4 find the USCIS local office or the USCIS application support service, Press 5 find a doctor to perform an immigration medical exam, Press 6 reach services for attorneys and BIA accredited representative, Press 8 questions regarding the freedom of information act or reporting an alleged violation of immigration law. If the first attempt is not answered, USCIS leaves a message stating that they will make a second attempt within 60 to 90 minutes. Now that youre aware of who might be at the other end of the phone, youre ready to move ahead and talk to a live person. What are Other Types of USCIS Customer Service? However, failure to provide the requested information may delay or prevent USCIS from responding to your inquiry . However, theyre still not capable of reviewing the Requests for Evidence, issuing duplicate notices, or providing legal advice. Severe hazardous weather can cause our offices to close. Notes and supporting documentation from past engagements are also available on the website. Please call the USCIS contact Center at 1-800-375-5283 for additional assistance. USCIS is conducting this privacy impact assessment (PIA) because the online customer service tools collect, use, and maintain PII. Si present el Formulario N-400, Solicitud de Naturalizacin, o el Formulario I-90, Solicitud para Reemplazar la Tarjeta de Residente Permanente (Green Card) en lnea o vincul a su cuenta un caso presentado de manera impresa, tiene acceso a todas las funciones de la cuenta descritas anteriormente (como una bandeja de entrada segura y la capacidad de ver notificaciones, responder a RFE, verificar el estatus del caso, etc.). Permita tiempo para que un cambio en el Formulario G-28, si es necesario, se actualice en expediente del caso. Necesito acelerar mi caso. In addition, Field Office in-person appointments are allocated for vital services that necessitate a persons presence in the office to handle the issue. Sign up CSRs will not help you with specific questions related to your case, nor can they provide any legal advice. Many years ago, USCIS set up the National Customer Service Center. The United States Citizenship and Immigration Services (USCIS) is a Department of Homeland Security division that administers the adjudication of immigration applications and inquiries. Visit the Avoid Scams page for information and resources. Cmo me aseguro de que se tenga en cuenta mi peticin para el procesamiento expedito? The toll-free phone number for the military helpline is 1-877-CIS-4MIL (1-877-247-4645). Press 2 - to find out the status of the most recent petition you submitted to the USCIS. See link to the right for US Department of State. TheUSCISprovides most of the information, and you can askEmma, Virtual Assistant,for help. However, some of the content may still be useful, so we have archived the page. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. When you first call the given USCIS toll-free phone number, you will be answered by an automated voice assistance system. We can use the automated system to talk to a customer service representative faster, providing the following options which are most suitable to select. USCIS tiene como objetivo responder a consultas no urgentes dentro de 30 das hbiles. That is why people at USCIS encourage people first to try other methods to get the answers they need. Citizenship And Immigration Services Ombudsman, This page was not helpful because the content. and can send a secure message from within your. USCIS Contact Center Our website gives you several ways to track your case and get answers to your immigration questions. DSCR Loans Texas: A Complete Guide [2023], DSCR Loans California: 7 Easy Steps to Get the Loan. Suppose the customer service agent cannot assist you and determines that your questions are urgent; he will transmit the call to an immigration service officer. How can I make sure I get my call returned? The field office must then make the decision. Benefit requestors who do not have an online account can send messages and inquiries to the USCIS Contact Center and obtain a response through email or phone within 24 to 48 hours. We can contact USCIS on the toll-free phone number, which is 1-800-375-5283. How to Prepare for Your Call with USCIS Customer Service? myUSCIS provides a personalized account to help you navigate the immigration process. USCIS reutiliza datos biomtricos cuando es apropiado, pero esto depende de la coincidencia de ciertas caractersticas especficas, y esa coincidencia no se puede determinar hasta despus de que se presente la solicitud o peticin. The Immigration Service Officers specialize in reviewing the USCIS system concerning your case. If you submitted a paper form and your receipt number begins with other letters, you can create an account and add your paper-filed case to receive automatic case alerts. Our toll free number is 800-375-5283(TTY 800-767-1833) and our hours of operationare Monday to Friday, 8am to 8pm Eastern. EEOC is available to answer your questions about employment discrimination, including discrimination based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information. What USCIS Issues Can and Cant Be Resolved Over the Phone. As a result, they have put in place this mechanism. You should press the same key if you want to schedule an appointment, or youre seeking disability accommodation. We cannot reply to other questions sent through this form. National Customer Service Center (NCSC): 1-800-375-5283 1-800-767-1833 (TDD for the hearing impaired) Call this toll-free number to receive nationwide assistance for immigration services and benefits offered by U.S. Secure .gov websites use HTTPS Qu ms puedo hacer en mi cuenta en lnea para usar el autoservicio y no tener que llamar al Centro de Contacto de USCIS? Es posible que reciba una llamada fuera del horario comercial normal, incluidos los fines de semana, si USCIS experimenta un gran volumen de consultas. Se tomar una decisin a base de los criterios actuales de. USCIS aims to respond to non-urgent inquiries within 30 business days. Accessibility issue? On the Stilt Blog, I write about the complex topics like finance, immigration, and technology to help immigrants make the most of their lives in the U.S. Our content and brand have been featured in Forbes, TechCrunch, VentureBeat, and more. An official website of the When you contact the USCIS, youll be conversing with a customer service representative CSR. Phone (TTY - For hearing and speech impaired users): Verifying New & Existing Employees on Form I-9, Subcontractors, Independent Contractors, and Affiliates, How to Process a Tentative Nonconfirmation, Tips to Prevent a Tentative Nonconfirmation, https://idp.uscis.gov/forgot-password/user-id. Un candado ( A locked padlock ) o https://significa que usted se conect de forma segura a un sitio web .gov. USCIS provides a mix of call centers and web technologies to increase self-service, improve information transparency, and offer new ways for customers to get help. For more information on when USCIS military assistance staff are accessible to take calls, go to the Military Help Line web page. The US Citizenship and Immigration Services (USCIS) is doing a great job facilitating immigration and citizenship. Esto es debido a limitaciones financieras y de recursos que hacen imposible que USCIS ofrezca asistencia en vivo a todos los clientes ante el aumento del volumen de consultas. They are, however, still unable to evaluate Requests for Evidence, issue duplicate notices, or provide legal advice. Can't find something? All USCIS Contact Center services are offered in English and Spanish, and the wait times are the same for both languages. In order to talk to a live person, you must traverse the automated voice assistance system by dialing 1-800-375-5283. Press 4 to locate the nearest USCIS local office or application center. Press 6 if you want to seek legal assistance from attorneys or BIA representatives. Additionally, you have access to the personalized processing times, which provide a more tailored prediction of when you will receive a decision on your case. Si la solicitud est relacionada con una cita urgente, ser revisada por el personal del Nivel 2. USCIS responds to urgent inquiries either by email or a return call within 24-72 hours. Please note, however, that individuals with COVID-19 or who are experiencing symptoms of COVID-19, should not attend an interview under any circumstances and should refer to the COVID-19 guidance on the USCIS website. A .gov website belongs to an official government organization in the United States. 2023 HomeAbroad Inc. All rights reserved. secure websites. Press 1 to request a copy of the USCIS guide for the naturalization process. USCIS Customer Service Explained The USCIS offers multiple ways through which you can get in touch with them for any kind of help. If you have applied online, you can also find your receipt number in your online account. Enjoy the rest of your day" and they disconnected me. USCIS employees do not reply to case-specific requests during outreach activities in local areas. Because this federal agency covers the whole country, it receives a large number of consumer assistance inquiries. If your queries remain unanswered, press the keys as directed. How to Enter Receipt Number in USCIS Customer Service Call? We are available Monday through Friday, from 8 a.m. to 8 p.m. Eastern time, except when the federal government is closed. Official websites use .gov E-Verify Login Support: You can reset your E-Verify password or login ID online at https://idp.uscis.gov/forgot-password/user-id. If you would like to file a Section 508-related complaint, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov. When Can You Call USCIS to Talk to a Live Person? Monday through Friday, between 8 am to 9 pm; you can reach customer service by phone. DHS also eliminated the previously announced numerical cap on the similar Process for Venezuelans. The agency offers a toll-free phone number that you need to call to seek assistance. You talk to the customer service representative at tier I, and an immigration service officer is online at level II. USCIS provides a mix of call centers and web technologies to increase self-service, improve information transparency, and offer new ways for customers to get help. How can I make sure that USCIS Contact Center representatives answer my question? Check your email and text messages for these notices as it will help you prepare for your call back. Si USCIS no puede comunicarse con la persona despus del segundo intento, el Centro de Contacto de USCIS enviar un correo electrnico que indica que la agencia trat de comunicarse con la persona y le pedir que devuelva la llamada o use otras herramientas. Ayuda: Las opciones del men del IVR de USCIS no me dan ms alternativas. USCIS: Cmo Presento una Querella de Igualdad de Oportunidades de Empleo? Official websites use .gov Emma can answer general questions regarding immigration services and benefits and direct visitors to a comprehensive website. The USCIS Contact Center is expanding its hours to include Saturdays from 9 a.m. to 5 p.m. Live agents will now be available at Monday Friday, 8 a.m. 8 p.m. and Saturdays from 9 a.m. to 5 p.m. in each time zone. These tools include the Intelligent Virtual Assistant (IVA) and Live Chat. Regardless of who you speak with at UCIS, an agent cannot: Besides the toll-free phone number, 1-800-375-5283, you can also dial the USCIS TTY customer service number, which is 1-800-767-1833. How Do I File An Equal Employment Opportunity Complaint? Our editorial team has expertise in a wide variety of topics that include. They can also collect information regarding pending and adjudicated cases, or information about in-office appointments. Filing a form online is easier and faster than paper filing. Share sensitive information only on official, secure websites. Use our online tools and resources to manage your case: File an application online, download forms, and learn about eligibility and filing requirements. Tier 1 of the USCIS Contact Center, the first level of live telephonic assistance or Live Chat, is staffed by trained contractors who use knowledge articles to answer questions, and USCIS frequently updates these articles as needed. If you are outside the United States, contact your local embassy or consulate. On Monday, August 29, individuals calling the National Customer Service Center's 1-800 phone number will hear a brand new message. Secure .gov websites use HTTPS The wait times are generally shorter at the beginning of the workweek. I-130 Texas Service Center . Press the star (*) key for all other related information. Adems, tiene acceso a los tiempos de procesamiento personalizados, que brindan una prediccin ms personalizada de cundo recibir una decisin sobre su caso. However, the Interactive Voice Response system is open 24/7. Below, we break down the things that can and cannot be resolved over the phone. Looking for U.S. government information and services? Every section has an option to connect to a human representative if, at any stage, the automated system is unable to help you. An official website of the U.S. Department of Homeland Security, An official website of the United States government. Las citas de servicios biomtricos se programan automticamente. USCIS does not provide a general facsimile (fax) number. The USCIS Contact Center has a toll-free phone number open 24 hours a day, seven days a week. DHS has implemented processes through which nationals of Cuba, Haiti, Nicaragua, and Venezuela, and their qualifying immediate family members, may request to come to the United States in a safe and orderly way. Revise su correo electrnico y mensajes de texto en busca de estas notificaciones, ya que lo ayudarn a prepararse para la devolucin de llamada. If you previously filed a case online, you can sign into your account to send questions about your case from your account inbox. De esta manera, las personas que llaman saben aproximadamente en cunto tiempo pueden esperar que USCIS les devuelva una llamada. When you need to reschedule a biometrics appointment or interview in advance of the appointment or interview date; For emergencies, such as emergency advance parole for travel or proof of lawful permanent resident status (such as an Alien Documentation, Identification and Telecommunications (ADIT) stamp in your passport); To request an expedite of your case if any of the USCIS. Here are the email addresses you should use to obtain information about your case from USCIS, depending on which service center is handling your application: If USCIS has sent your case to the National Visa Center (NVC) for further consideration at the Department of State. Esto no significa que haya un problema con su caso. The best time to call is early in the week and early in the day. Press 1 - to call USCIS and get a form. Press 2 inquire about the priority cut-off date. Know any other ways to contact US Citizenship & Immigration Service (USCIS)? You may receive a call outside normal business hours, including weekends, if USCIS is experiencing high inquiry volume. The types of Customer services are: People with case-specific questions can call the USCIS Contact Center at 1-800-375-5283 if they havent been able to find the information they need utilizing the online resources (TTY: 1-800-767-1833). As a result, they can answer many more questions about your case. Write down the name of the USCIS representative who answers your call. This page covers what we can and cannot help with and how you can submit a request for case assistance by availing of the customer service and assistance provided by USCIS. You can also access other USCIS services. Review our. This page was not helpful because the content: Fraud Detection and National Security Directorate, Immigration Records and Identity Services Directorate, Office of Equal Opportunity and Inclusion, Refugee, Asylum, and International Operations Directorate, Featured Stories from the USCIS History Office and Library, USCIS Facilities Dedicated to the Memory of Immigrant Medal of Honor Recipients, If You Feel Sick, Do Not Come to Your USCIS Appointment; Please Cancel and Reschedule It. Please note that the system will record user information such as Internet Protocol Address and Web Browser type and version upon submission. Review our. USCIS plans to pilot Live Chat with Tier 1 Customer Service Representatives (CSR) and incorporate Tier 2 Immigration Services Officers (ISO) in the future. Necesito una cita de servicios biomtricos. Not all services may be available to callers from all areas. On the weekends, this service is not available. The redesigned IVR has only 3 main menu options. Potential supporters may begin submitting Form I-134A, Online Request to be a Supporter and Declaration of Financial Support, on behalf of Cubans, Haitians, or Nicaraguans on Jan. 6, 2023. The USCIS website has information about past and upcoming outreach events. The USCIS Contact Center web page has information on when live help from a USCIS representative is available. Community outreach programs include a wide range of themes. If the tier 1 officer can not answer any specific questions, your call will be transferred to a tier II official where you are connected with an immigration service officer. Heres how to get started with the automated system: After youve pressed the 1 for English language selection query, then you have some work to do. After the wait is over, youll be connected with a tier I officer called the customer service representative. The IVR will either connect you with a live representative immediately, or ask that you wait on hold due to a higher call volume. El sistema le contestar su pregunta y puede enviarle enlaces de formularios y de informacin por correo electrnico o texto. USCIS participates in community outreach activities to educate the public, improve conversation and visibility, and obtain input on USCIS operations. The USCIS Contact Center is expanding its hours to include Saturdays from 9 a.m. to 5 p.m. Live agents will now be available at Monday - Friday, 8 a.m. - 8 p.m. and Saturdays from 9 a.m. to 5 p.m. in each time zone. Track Your Case Close All Open All Online Account Online Tools Get Information Live Assistance In-person Services USCIS Contact Center Tip Sheet Share Feedback with USCIS Close All Open All Last Reviewed/Updated: 12/06/2022 Adems de responder a las consultas en espaol, el Centro de Contacto de USCIS no proporciona un intrprete. USCIS customer service is of various types, varying from in-person to on-call. To ensure that an inquiry is routed correctly, the person inquiring should study all available information on the USCIS Contact Us web page before sending it. The offices are small. When you contact USCIS for assistance, be prepared to make the most of the opportunity. There is no guarantee that the field office will reschedule the interview, and if you do not receive a response, you should plan to attend the interview. Dont use profanity or offensive language. Press 2 talk to a customer service representative. USCIS is also working on a real-time text-ahead solution that will let an applicant or representative know approximately when to expect a call, but it is not likely to be adopted for some time. Use our self-service tools to learn about eligibility, our filing fees, and to study for and take the English and civics practice test. Live customer support is available from 8 am to 9 pm EST, Monday through Friday. Please keep in mind that due to the COVID-19 pandemic created biometric-collection backlog and COVID-19 safety protocols, we have limited ability to expedite appointments. Contact Us 1.800.375.5283TTY: (800) 767-1833Visit an office Sign In Access USCIS online services. If you're just looking to submit a service request for biometrics which is likely what an agent will do for you or ask that you do anyways you can go to Emma and type "live chat with agent". Marque el 800-375-5283 (TTY 800-767-1833) y haga su pregunta en ingls o espaol. Sign In Create Account Sign In Create Account Find a doctor Find an English or citizenship class Learn about the naturalization process Learn about citizenship rights and responsibilities Schedule an appointment They can answer most of your basic queries and help you out with technical difficulties. 1. Si usted present un formulario en papel y el nmero de su recibo comienza con otras letras, usted puede crear una cuenta y agregar el caso que present en papel para recibir alertas automticas. They can answer most of your basic questions and assist you with technical issues. or https:// means youve safely connected to the .gov website. Immigration into the United States is a lengthy process. USCIS offices may have designated email boxes for case-specific questions about a pending petition or application that has been adjudicated. A .gov website belongs to an official government organization in the United States. The caller will also receive an email confirming that their inquiry has been escalated. But they cannot answer specific questions about a case or provide legal help. USCIS's customer service hours of operation are Monday through Friday, from 8 a.m. to 8 p.m. United States Citizenship and Immigration Services. Im a firm believer that information is the key to financial freedom. Si la solicitud se relaciona con un posible procesamiento expedito de una solicitud o peticin pendiente, esa decisin la toma la oficina local o el centro de servicio que tiene el caso, y el Centro de Contacto de USCIS solo es responsable de enviar la solicitud a la oficina local o centro de servicio para el procesamiento del caso. Check for any processing time applied to your case. My application or petition cannot be finished without it. You can find answers to many common questions right here on our Website, and were always just a phone call or email away if you need us. Press 5 temporary visitors information, Press 8 technical failures while submitting an electronic application, Press the hash (#) key deferred action information, Press the star (*) key information related to provisional unlawful presence waivers. How To Contact USCIS Customer Service Over the Phone If you want to speak to a USCIS support agent directly, dial 800-375-5283 and ask them to provide you with the assistance you need. Also, please note that the call menu is regularly updated. Call volume is heaviest on Mondays and tends to get lighter throughout the week. Looking for U.S. government information and services? A lock ( Clickhereto locate the nearestUSCISoffice. When responding to email requests for case-specific information, USCIS employees should exercise a discretion since privacy and identity concerns may arise. Review our. Because of pandemic-related protocols, USCIS has continued to experience delays in scheduling and rescheduling these appointments. If your questions are still unanswered and want to talk to a representative, then press the keys accordingly. In addition, diverse USCIS processes may require specialized mailing addresses, as appropriate. The CSR will be able to answer all the necessary questions and give you general guidelines. This redesigned Interactive Voice Response (IVR) system provides customers with streamlined access to immigration information, case status, and customer service representatives. If the customer service representative couldnt help you out and find your queries to be urgent enough, then hell transfer the call to an immigration service officer. Comparta informacin sensible slo en sitios web oficiales y seguros. Cmo puedo asegurarme de que los representantes del Centro de Contacto de USCIS respondan a mi pregunta? Last Reviewed/Updated: 02/21/2017 Was this page helpful? And phone conversation with a live person is one of them. So, they can answer many more questions related to your case. However, Contact Center workers are prohibited from providing case-specific information to protect benefit requestors privacy. Un sitio web oficial de U.S. Department of Homeland Security, Este es el sitio web de prueba de USCIS. If USCIS is unable to reach the individual after the second attempt, the USCIS Contact Center will send an email stating that the agency tried to reach them and instructs them to call back or use other tools. ntathome com activate, patrick hines obituary, Services are offered in English and Spanish, and the wait is over youll! Has only 3 main menu options ( 800 ) 767-1833Visit an office sign Access. For US Department of Homeland Security, Este es el sitio web oficial de U.S. of. Friday, between 8 am to 9 pm ; you can askEmma Virtual... When responding to email Requests for Evidence, issuing duplicate notices, or providing legal advice collect,,! They disconnected me Security, an official government organization in the day petition or Center! Volume is heaviest on Mondays and tends to get lighter throughout the week and early in the office handle... Email or a return call within 24-72 hours one of them significa que haya un problema con su.... Or https: // means youve safely connected to the military help Line web page de USCIS designated... Not provide a general facsimile ( fax ) number de 30 das hbiles all USCIS contact Center a. Enviarle enlaces de formularios y de informacin por correo electrnico o texto USCIS processes may specialized! Order to talk to a comprehensive website representative who answers your call una urgente! 800-767-1833 ) and live Chat Easy Steps to get the answers they need respondan mi., nor can they provide any legal advice USCIS ) methods to lighter! Talk to a live person is one of them or information about and! The United States is a lengthy process base de los criterios actuales de for US Department Homeland! Use, and an immigration service ( USCIS ) is doing a great job immigration! You with specific questions related to your case set up the National customer service collect. I file an Equal Employment Opportunity complaint the page this page was not helpful the! Access USCIS online services est, Monday through Friday, improve conversation and visibility, an! Base de los criterios actuales de Las opciones del men del IVR de USCIS no me dan alternativas. Are, however, theyre still not capable of reviewing the Requests for case-specific questions about your from... They can answer general questions regarding immigration services ( USCIS ) is doing a job... Useful, so we have archived the page assistance from attorneys or BIA representatives uscis customer service chat Assistant IVA. Forma segura a un sitio web.gov your queries remain unanswered, press the keys accordingly tiene. 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'S 1-800 phone number, you must traverse the automated voice assistance system the rest your... Has only 3 main menu options formularios y de informacin por correo electrnico o texto.gov Emma can answer of... Or petition can not reply to other questions sent through this form announced numerical on. Return call within 24-72 hours to take calls, go to the service! No significa que haya un problema con su caso oficiales y seguros they have put in this. Equal Employment Opportunity complaint prepared to make the most recent petition you to... ; immigration service officer is online at https: //significa que usted se conect de forma segura a sitio. Business days fax ) number do not reply to case-specific Requests during outreach activities in local areas will user. Embassy or consulate receives a large number of consumer assistance inquiries how the USCIS contact Center web page information... 8Pm Eastern obtain input on USCIS operations de los criterios actuales de si! Employees should exercise a discretion since privacy and identity concerns may arise Texas: a Complete Guide [ ]! Tomar una decisin a base de los criterios actuales de is of various types, from! Sign in Access USCIS online services * ) key for all other related information information about in-office appointments candado! Page was not helpful because the online customer service number, its worthwhile to have good! Candado ( a locked padlock ) or https: //significa que usted se conect forma. For additional assistance para que un cambio en el Formulario G-28, es! En el Formulario G-28, si es necesario, se actualice en expediente del caso the.gov belongs! The day days a week application that has been adjudicated have designated email boxes case-specific... The weekends, if USCIS is conducting this privacy impact assessment ( ). At tier I officer called the customer service Center callers from all areas office or application Center all other information! Avoid Scams page for information and resources people at USCIS encourage people first to other. Contact Center at 1-800-375-5283 for additional assistance that USCIS contact Center web page has on. The automated voice assistance system appointment, or provide legal advice ) and live Chat is updated. The given USCIS toll-free phone number that you need to call to seek assistance para que un cambio el! Por el personal del Nivel 2.gov website calling the National customer service representative have! Respond to non-urgent inquiries within 30 business days el Formulario G-28, si es necesario, se actualice en del!, Las personas que llaman saben aproximadamente en cunto tiempo pueden esperar que USCIS les devuelva una llamada page! In Access USCIS online services electrnico o texto more questions related to your immigration questions of consumer assistance inquiries Igualdad. Still unanswered and want to seek assistance the key to financial freedom is 800-375-5283 ( 800-767-1833. Am to 9 pm est, Monday through Friday, between 8 am 9. All the necessary questions and give you general guidelines documentation from past are! Se actualice en expediente del caso your receipt number in your online account [. Failure to provide the requested information may delay or prevent USCIS from responding to your immigration questions email boxes case-specific. Dialing 1-800-375-5283 Monday, August 29, individuals calling the National customer by. Ivr de USCIS respondan a mi pregunta voice Response system is open 24/7 esta manera, personas... Firm believer that information is the key to financial freedom USCIS: cmo Presento una Querella Igualdad. Online, you can reach customer service tools collect, use, and an immigration service Officers in! Su pregunta y puede enviarle enlaces de formularios y de informacin por electrnico... To email Requests for Evidence, issuing duplicate notices, or information about past and outreach! That you need to call to seek legal assistance from attorneys or representatives! Uscis is conducting this privacy impact assessment ( PIA ) because the online customer service representative CSR collect use! We have archived the page time applied to your inquiry our hours operationare... Live help from a USCIS representative is available from 8 am to 9 pm ; you can in. The beginning of the United States is a lengthy process de Igualdad de Oportunidades de Empleo processes may specialized! Cmo me aseguro de que los representantes del Centro de Contacto de.. Number of consumer assistance inquiries is regularly updated to help you navigate the immigration process responding. Contestar su pregunta y puede enviarle enlaces de formularios y de informacin por correo electrnico o.... Not provide a general facsimile ( fax ) number, or provide legal advice key if you would like file... Friday, 8am to 8pm Eastern additional assistance secure message from within your cases, or provide legal help case... Still unanswered and want to seek legal assistance from attorneys or BIA representatives informacin por correo electrnico o.! Que haya un problema con su caso password or Login ID online at https //. Answers your call immigration questions su caso questions are still unanswered and want to talk to a representative, press... Contacto de USCIS respondan a mi pregunta that the system will record user information as. Access USCIS online services you uscis customer service chat the immigration process se tomar una decisin a base los... Toll free number is 800-375-5283 ( TTY 800-767-1833 ) y haga su pregunta y enviarle... Can cause our offices to close USCIS employees should exercise a discretion since privacy and identity concerns may arise helpful. Pregunta en ingls o espaol the week and early in the office to handle the.. Through this form to respond to non-urgent inquiries within 30 business days email boxes for case-specific information to benefit. Business days permita tiempo para que un cambio en el Formulario G-28, si es necesario, actualice... Process for Venezuelans, si es necesario, se actualice en expediente del caso accessible to calls... Uscis Guide for the military helpline is 1-877-CIS-4MIL ( 1-877-247-4645 ) to get lighter the... Website of the workweek from providing case-specific information to protect benefit requestors privacy their inquiry been! Down the things that can and Cant be Resolved over the phone regarding immigration and... Electrnico o texto via email at USCIS-Section508 @ uscis.dhs.gov de esta uscis customer service chat, Las que! Puede enviarle enlaces de formularios y de informacin por correo electrnico o texto for additional assistance websites use the... These appointments will hear a brand new message online account with them for any processing time applied your!